Return & Refund Policy

At Skin Veloura, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return and 7 days after we answer your request to return your damage product.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• The product must not be damaged or tampered with

• Proof of purchase (order confirmation or receipt) is required

Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

Non-Returnable Items

• Opened or used products

• Gift cards

• Final sale or promotional items

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

• Your refund will be issued to your original payment method

• Processing time may take 5–10 business days, depending on your bank

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you received a damaged or wrong product, please contact us within 48 hours of delivery.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

How to Start a Return

To initiate a return, please contact us at:
📧 [your email here]
Include your order number and reason for return.