At Skin Veloura, we want you to love your purchase. If you are not completely satisfied, we’re here to help. Returns You have 7 days from the date of delivery to request a return and 7 days after we answer to return the product. To be eligible for a return: The item must be unused, unopened, and in its original packaging The product must not be damaged or tampered with Proof of purchase (order confirmation or receipt) is required Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products. Non-Returnable Items Opened or used products Gift cards Final sale or promotional items Refunds Once we receive and inspect your return, we will notify you of the status. If approved: Your refund will be issued to your original payment method Processing time may take 5–10 business days, depending on your bank Shipping costs are non-refundable. Exchanges We only replace items if they are defective, damaged, or incorrect. If you received a damaged or wrong product, please contact us within 48 hours of delivery. Return Shipping Customers are responsible for return shipping costs We recommend using a trackable shipping service How to Start a Return To initiate a return, please contact us at: skinveloura2026@gmail.com Include your order number and reason for return.